> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sheetmetalconnect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand pending or rejected UNS feedback

> Check a pending snapshot, rejected feedback or missing production booking by using the Odoo journals and the permissions for the intended action.

If an Odoo UNS Connector result is missing, open the manufacturing order and work order first. Compare the latest feedback on the work order with the normal Odoo time, state or stock record. An administrator can then trace the relevant message.

[Nederlands](https://docs.sheetmetalconnect.com/nl/odoo-uns/troubleshooting.md)

## The outgoing snapshot is still pending

Check **UNS → Outbox** and the related order. Ask the responsible administrator to investigate the connection and delivery state using that reference. Avoid creating repeated snapshots as a substitute for diagnosing the pending one.

## The hub acknowledged it, but the shop floor has no order

The receipt confirms that the configured integration service has taken durable custody. It does not by itself confirm processing by the hub or the final receiving application. The administrator must trace the configured route to the intended application.

## Incoming feedback is rejected

Read the reason in **Inbox** or **Feedback Audit**. Check the configured execution owner, source reference and permissions for the requested action. Repeating the same rejected message preserves its original result; resolve the cause first.

## Progress arrived, but no time or completion was booked

An applied observation does not guarantee a time entry or completion. Check the productive time category and the separate completion permissions.

Automatic completion requires the full planned quantity. Partial quantities, scrap, missing lot information, backorders, Odoo warnings or conflicting local timers can prevent it. Continue through the agreed Odoo process for cases this path does not support.

## External stock differs from Odoo stock

Compare **Observed external stock** with **Native lot stock**. They are intentionally separate. Stock booking requires explicit authority and valid lot mappings; production material consumption has additional requirements.

## Information for support

Provide the company, order or operation reference, visible message reference, recorded state, exact reason, time of the event and the expected business result. Do not include credentials.

See [settings](https://docs.sheetmetalconnect.com/odoo-uns/settings.md) or the [product page](https://sheetmetalconnect.com/integratie-odoo-uns-connector?lang=en) for the supported scope.


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